anyymall Store Return & Refund Policy

Return Window

At anyymall Store, we want you to feel confident in every purchase. You may return eligible items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition—original product tags (where applicable) must still be attached and all original packaging must be fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Merchandise marked as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow handling instructions
• Returns received after the 30-day window without prior written authorization from anyymall Store support

How to Initiate a Return

1. Send an email to our support team at service@anyymall.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping box. Never write directly on the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be refused upon delivery or may face substantial processing delays. anyymall Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once anyymall Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photo proof was provided upfront, refunds are processed within 1–2 business days of claim approval. Your financial institution may require an additional 5–10 business days to post the refunded amount to your bank or card statement.

Original shipping charges are not refundable unless the return results from an error on our part—for example, an incorrect or damaged item being sent. All refunds are issued directly by anyymall Store to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please contact us within 7 days of delivery and include clear photos of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless the item is defective, was damaged in transit, or the issue stems from an error by anyymall Store, customers are responsible for standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by an anyymall Store error—incorrect items, shipping damage, or items that arrive defective—we bear 100% of the return shipping costs, with no deductions from your refund.